Refund & Return Policy – Ice Aircon

Introduction

At Ice Aircon, we strive to provide high-quality AC services to all our customers in Vadodara. This Refund & Return Policy outlines the terms under which refunds or service-related claims are handled.

Service-Based Policy

Since we provide service-based solutions (AC repair, installation, maintenance, etc.), there are no physical products to return. However, we ensure customer satisfaction through service support.

Refund Policy

  • Refunds are generally not applicable once the service has been completed successfully
  • If a service cannot be completed due to technical limitations, a partial or full refund may be considered
  • Any advance payment made for a service may be refunded if the service is cancelled before work begins

Service Issues & Rework

  • If you face any issue after service, you can contact us for support
  • We may provide a revisit or rework depending on the nature of the issue
  • Service-related complaints must be reported within a reasonable time after completion

Cancellation Policy

  • Customers can cancel a booked service before the technician is assigned or dispatched
  • Refund eligibility for cancellations depends on the service stage

Spare Parts

  • Charges for spare parts are non-refundable once installed
  • Warranty on parts depends on manufacturer terms, if applicable

Processing Time

  • Approved refunds, if applicable, will be processed within a few working days
  • The time taken to reflect the refund depends on the payment method

Contact Us

For any refund or service-related queries, please contact us:

Phone: +91 76228 23780
Email: contact@iceaircon.com
Address: SHOP-01, Aaliya Heights, T-2, Near Khatri Nagar, Gorwa, Vadodara, Gujarat – 390003